1. Be assertive - not aggressive or passive. My definition of success is simple: "Tell me what you mean, mean what you say and if they say". If this approach to discussions with all customers and be sure of always fresh, and control and is always professional.
2. Do you speak slowly. You'll be amazed how much more you can think clearly and ControlleOllo and how much confidence when you do yconsapevolmente slow or level of intervention. Speak slowly and methodically as emotional triggers to initiate and maintain the delicate balance in the talks.
3. Wait 1-2 seconds before responding. Difficult to respond immediately to customers or tactics might be something that you say that you later regret. Before reacting, take a deep breath, wait at least 2 segundoss long, and the best RAntworten and the best approach.
4. Take the time to wait. If you think your toets is pressed, a break. You can change the customer, should be suspended while the review of a file, or what sounds good at the moment sorry. The goal is customer satisfaction for a few seconds, so you can group.
5. Use positive self-talk. I sound like Dr. Phil about this, but I am very serious. Instead sagencias can sMaterial: "I have not paid enough to cope, is____." To "Say something positive," Is this man really my help necessary. "More subtly, it can respond positively and professionally. Negative thoughts lead to negative words and spirals in a very negative situation.
6. Enter the power supply for use. It is often a subtle reference to his "power" is far more effective than the simple use of mismasu power. If a customer service professional to call. You can tell the customer: "Do not stop mourn, I would like this conversation." But I think Onono many "powerful" if you zegt "I want to help, but when I cut and cry, which makes it difficult for me to work with you." This statement shows your strength and your message is clear. The first ERKLÄRUNGein with all the ammunition and generally not an angry client.
These simple tips to keep calm incredible situation where the customer is in fashion!
2. Do you speak slowly. You'll be amazed how much more you can think clearly and ControlleOllo and how much confidence when you do yconsapevolmente slow or level of intervention. Speak slowly and methodically as emotional triggers to initiate and maintain the delicate balance in the talks.
3. Wait 1-2 seconds before responding. Difficult to respond immediately to customers or tactics might be something that you say that you later regret. Before reacting, take a deep breath, wait at least 2 segundoss long, and the best RAntworten and the best approach.
4. Take the time to wait. If you think your toets is pressed, a break. You can change the customer, should be suspended while the review of a file, or what sounds good at the moment sorry. The goal is customer satisfaction for a few seconds, so you can group.
5. Use positive self-talk. I sound like Dr. Phil about this, but I am very serious. Instead sagencias can sMaterial: "I have not paid enough to cope, is____." To "Say something positive," Is this man really my help necessary. "More subtly, it can respond positively and professionally. Negative thoughts lead to negative words and spirals in a very negative situation.
6. Enter the power supply for use. It is often a subtle reference to his "power" is far more effective than the simple use of mismasu power. If a customer service professional to call. You can tell the customer: "Do not stop mourn, I would like this conversation." But I think Onono many "powerful" if you zegt "I want to help, but when I cut and cry, which makes it difficult for me to work with you." This statement shows your strength and your message is clear. The first ERKLÄRUNGein with all the ammunition and generally not an angry client.
These simple tips to keep calm incredible situation where the customer is in fashion!
0 ความคิดเห็น: