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วันอังคารที่ 9 มิถุนายน พ.ศ. 2552

Customer service - the revolution in real estate --

 Traditionally, property was considered a sale of the sector. However, the perception is changing. Agents across the country come to believe that the key to success is residential - no sale.

 Competition and the technology of choice for nearly unlimited customers, agents work harder and longer to win tenders. Scoprendosuccèsd'affaires are loyalty and word of mouth.

 Clientevicio and Serviceservices is the key.

 Loyalty and good will can not be bought - not even with the sale of a house. Customers want to be treated with honesty, respect and integrity. You want a realistic and accurate assessment of real estate. You want an agent responsible for the action. They want to be able to speak with someone who can help quandochiamata. They want to be welcomed if Siente enaus the Office. You do not want their intelligence insulted  through advertising. They do not want to be fed a line (even if you want to hear ...). wsombrero

 Business sense to know that if agents are able to offer this service - if the customer service great pioneer in real estate - have an advantage over its competitors. Far from being an obstacle to the success voient that the current market situation, such as the possibility to grow and flourish.

 Of course, the sale is still critical, but part of alarger whole - almost like a KPI (Key Performance Indicators). It is based on the simple principle - the wmal sell and serve. The hypothesis is, because all the conditions of the sale are inextricably linked with good customer service: The price is realistic, it's smart marketing, advertising, and comunitàsono built and maintained. Seller, buyer, landlord and tenant is the same high level of customer service.

 5 tips for finding a Service-Oriented

 1) Ask  References to you - is not much different from an interview. Consider the officer that the research, and encourage them, their customer service. The right agent will be very glad to provide for themselves refferencesNessun view.

 2) Analysis of growth of the company - the assumption that the references are OK, ask for their business for growth. References for the quality of customer service. Do you have something quantitative. If he continues to grow rapidly in  the present context is to do something good.

 3) Unalyse its market share - such as growth, market share can be an indicator of origineenttion to the client. Ask what your market share is the goal.

 4) Observe the behavior - is the return of the calls? Obligations for Azione? Do not honor their commitments? That is the point? It has been informed? I can not remember the important details that you?

 5) access to the quantity in which employeesr - The first time it is, how to speak, if someone can help? If not - if your name and number and said that someone obtenirde remember what be indicative of its approach to customer service.





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